Refund policy

Effective Date: January 1, 2026

Welcome to DogStyleHub.store. We truly appreciate your trust in choosing us for your pet's wardrobe. Our mission is to provide stylish, comfortable, and carefully selected apparel and accessories for dogs and cats while delivering a shopping experience that is simple, transparent, and worry-free.

We understand that online shopping may sometimes require returns or exchanges. This Return & Refund Policy explains how returns, refunds, replacements, and cancellations are handled. By placing an order with DogStyleHub.store, you agree to the terms outlined below.

Our Return Promise

At DogStyleHub.store, customer satisfaction is one of our highest priorities. We proudly offer a 30-Day Return & Refund Guarantee on eligible products.

If your purchase does not meet your expectations, you may request a return within 30 calendar days after receiving your package.

Our goal is to resolve every request fairly, efficiently, and professionally.

Eligible Return Period

You may request a return if:

Your item was delivered within the last 30 days.
The product is unused or only lightly inspected.
The item is returned in its original condition whenever possible.
Original packaging is included whenever available.
The product is not excluded under this policy.

Requests submitted after 30 days may not qualify for a refund unless required by applicable consumer protection laws.

Products Eligible for Return

Most products sold by DogStyleHub.store may be returned, including:

Dog clothing
Cat clothing
Pet sweaters
Dresses
Harness dresses
Seasonal apparel
Pet accessories
Fashion items
Selected lifestyle products

Each return request is reviewed individually to ensure a fair resolution.

Products That Cannot Be Returned

For hygiene, safety, or product integrity reasons, certain items may not qualify for return, including:

Items showing obvious signs of wear
Products damaged by misuse
Products intentionally altered
Customized or personalized items
Clearance or final sale items
Gift cards
Products marked as non-returnable on the product page

If an item arrives damaged or defective, these exclusions do not apply.

Damaged or Defective Products

If your order arrives:

Damaged
Defective
Broken
Incorrect
Missing parts

please contact us within 7 days after delivery.

To help us resolve your request quickly, please include:

Order number
Customer name
Description of the issue
Clear photos of the product
Photos of the shipping package when applicable

Our support team will review the information and determine the most appropriate solution.

Depending on the situation, we may offer:

A replacement
A full refund
A partial refund
Store credit
Another suitable resolution
Incorrect Items

Although every order is carefully checked before shipping, mistakes may occasionally happen.

If you receive the wrong product, please contact us as soon as possible.

Once verified, we will arrange an appropriate solution, which may include:

Shipping the correct item
Sending a replacement
Issuing a refund
Providing store credit
Size Issues

Many of our products are available in multiple sizes.

Before ordering, we strongly recommend reviewing the sizing chart provided on every product page.

If you accidentally order the wrong size, please contact us before using the item.

If the product remains unused, we will do our best to assist with an exchange whenever possible.

Please note that sizing may vary slightly due to manual measurement. Small variations are considered normal and are not manufacturing defects.

Color Variations

Product colors may appear slightly different because of:

Screen settings
Device displays
Photography lighting
Production batches

Minor color differences are considered normal and are generally not considered defects.

Order Cancellation

Orders may be cancelled before they enter processing or shipment.

If your order has not yet been prepared for shipment, we will gladly process your cancellation.

Once an order has been packed or shipped, it can no longer be cancelled.

Customers may instead follow our return procedure after delivery if eligible.

How to Request a Return

To begin a return request, please contact us by email.

Please include:

Order number
Full name
Email address
Description of the reason for return
Photos if applicable

Our customer service team will respond with return instructions.

Please do not return products without receiving authorization.

Unauthorized returns may experience delays or may not be accepted.

Return Shipping

Depending on the reason for the return, return shipping responsibilities may vary.

If the return is caused by:

Manufacturing defects
Shipping damage
Incorrect product
Our fulfillment error

DogStyleHub.store may cover reasonable return shipping costs or provide an alternative solution.

If the return is requested because of:

Personal preference
Ordered wrong size
Changed your mind
No longer needed

the customer may be responsible for return shipping expenses.

Shipping charges are generally non-refundable unless otherwise required by law.

Inspection Process

Every returned product is inspected upon arrival.

During inspection, we verify:

Product condition
Completeness
Packaging
Signs of use
Original components

Inspection typically takes several business days.

Refund Approval

Once your return has been inspected and approved, your refund will be processed.

Refunds are generally issued to the original payment method.

Depending on your payment provider, processing times may vary.

Typical processing time:

5–10 business days

Some financial institutions may require additional time before the refund appears on your statement.

Partial Refunds

In certain situations, a partial refund may be issued.

Examples include:

Products returned with minor signs of use
Missing original packaging
Missing accessories
Products returned in incomplete condition

Each situation is evaluated individually.

Non-Refundable Charges

The following may not be refundable:

Original shipping charges
Expedited shipping fees
Customs duties
Import taxes
Government fees
Third-party service charges

These fees are generally outside our control.

Lost Packages

If your package appears lost during transit, please contact us.

Our team will work with the shipping carrier to investigate.

Depending on the outcome, we may offer:

A replacement
A refund
Another suitable resolution

We strive to resolve delivery issues as fairly and efficiently as possible.

Refused Deliveries

If a shipment is refused by the customer without prior communication, additional shipping or return fees charged by the carrier may be deducted from the refund where permitted by law.

Exchange Policy

At this time, we do not guarantee direct product exchanges.

If you would like a different size, color, or style, we recommend:

Requesting a return if eligible.
Placing a new order for the desired product.

This allows the fastest possible processing.

Fraud Prevention

To protect our customers and business, DogStyleHub.store reserves the right to:

Request proof of purchase
Verify customer identity
Request additional photos
Decline fraudulent claims
Limit excessive return activity

These measures help ensure a secure shopping experience for everyone.

Consumer Rights

Nothing in this policy limits or excludes any consumer rights that cannot legally be waived under applicable laws.

Where local consumer protection regulations provide additional rights, those rights will always apply.

Policy Updates

DogStyleHub.store may update this Return & Refund Policy periodically to reflect operational improvements, legal requirements, or business changes.

The most current version will always be available on our website.

We encourage customers to review this page before making a purchase.

Contact Us

If you have any questions regarding returns, refunds, exchanges, or replacements, we are always happy to help.

DogStyleHub.store

Address
3035 Rue Saint-Antoine O
Westmount, QC H3Z 1W8
Canada

Email
support@DogStyleHub.store

Phone
(519) 746-3353

Our customer support team is committed to providing friendly, responsive, and professional assistance. Inspired by the warm, welcoming spirit of our Korean Pet Boutique brand, we strive to make every shopping experience as comfortable and enjoyable as finding the perfect outfit for your beloved companion.